The purpose of the training is to develop/improve the specific skills needed to provide effective telephone services. Along with the basic principles and standards of effective service, the training program focuses on the use of non-verbal communication, managing the telephone call, managing silence and ending telephone calls professionally.

The training is intended for call center operators and employees of the organization who have telephone contact with customers.

Number of participants: 10-15 participants

Number of training days: 1-3 days